Your Customers Are The Customer Service Experts

image thumbnail - see full story for attributions

The first principle of customer service design is to build a customer experience that works for most of your customers, most of the time. Which is relatively straightforward, since most customers have certain desires in common: Omnichannel: Customers want you to serve them effectively whether the interaction is by phone, in person, in live chat, etc. And they want


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s