Why Is It So Hard To Serve Small Business? Blame The 90% Challenge

There’s a convenient narrative about small business that we’ve all heard a million times. Small business represents a huge, underserved, and highly lucrative market for finance-oriented entrepreneurs and large organizations alike. The prevailing wisdom is that these businesses run on Intuit’s QuickBooks, which enables them to have organized, accurate, and timely financial information at their fingertips. By all accounts, the small business market should be an easy one to serve. Unfortunately, this isn’t the case. Organizations big and small have struggled to serve the small business market in an efficient and effective matter, and it’s all due to what we call the 90% challenge.


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